north-eastern-development-finance-corporaion

Citizen Charter Of NEDFi

Mission Statement

North Eastern Development Finance Corporation Ltd (NEDFi) was incorporated as a public limited company under the Companies Act, 1956, on August 9, 1995 with an authorized capital of Rs 500 crores and a paid up capital of Rs. 100 crores. It was notified as a public financial institution in July 1996 under Section 4-A of the Companies Act 1956. NEDFi is also categorized as Non-Banking Financial Company (NBFC)-Loan Company and was registered with the Reserve Bank of India (RBI) on 20.12.2002.

The Corporation has framed its vision, mission statement and core values as given under:

Vision Statement:

“To be the most preferred and trusted financial institution, excelling in customer service delivery through committed, caring and empowered employees”

Mission Statement:

“To be a dynamic and responsive organization catalyzing economic development of the North Eastern Region of India by identifying and  financing commercially viable industries, providing valued advisory & consultancy services, promoting entrepreneurship through effective mentoring, skill development and capacity building of the micro, small and medium enterprises and generating sustainable livelihoods through Micro Finance  and CSR activities” 

Core Values:

— Customer satisfaction by providing quality, timely and effective services and fairness in dealings.

— Maximization of stakeholders’ value.

— Success through team work, innovation, integrity and people

Motto:  “Championing the entrepreneurial spirit of the North East”

Branch and Head office details :

The Branch Manager NEDFi 4th Floor, Aitorma, Sentrum, Agartala, Tripura (W) Pin-799001 Ph. No. 0381-2380848The Branch Manager NEDFi 2nd Floor, A-50, Zarkawt, Aizawl- 796001, Mizoram 0389-2347782/83
The Branch Manager NEDFi 2nd Floor, KUKNALIM building, Circular Road Dimapur- 797112, Nagaland Ph. No. 03862-248930The Branch Manager NEDFi Babupara, Opp- Telephone Bhawan, Imphal-795001, Manipur Ph.No.0385-2443385/2445927
The Branch Manager NEDFi NH-52A, Main Road, E-Sector,  Itanagar-791111, Arunachal Pradesh Ph. No. 0360-2217694The Branch Manager NEDFi Cresens Buildings, 1st Floor, Opp. Main Secretariat, M. G. road, Shillong-793001, Meghalaya Ph. No. 0364-2504814/15
The Branch Manager NEDFi Ground Floor, Yangthang House, Sonam Tshering Marg (Kazi Road), Gangtok, East Sikkim-737101 Ph. No.03592-208269The Branch Manager NEDFi Satyam Trade & Tower-I, 1st Floor, S. R. Lohia Road, Tinsukia- 786125, Assam Ph No.0374-2330225
The Branch Manager NEDFi Silchar Cachar Market, 3rd Floor, Netaji Subhas Avenue, P.S. Rangirkhari,  Silchar-788005 Ph. No. 03842-220157The Branch Manager NEDFi Agam Singh Marg, Bhanjyang Road, Namchi, South Sikkim-737126 Ph. No.03595-263494
The Branch Manager NEDFi House No. C-1/236, First Floor, Chanmari-1, Lunglei- 796701, Mizoram Ph. No.0372-2324274The Branch Manager NEDFi 4th Floor, Mato Complex, P.R. Hill, (Opp. P.H.Q.), Kohima-797001, Nagalans 0370-2243046/8974788586
The Branch Manager NEDFi V. K. Road Nayapara, 1st Floor of K. B Store & Co. Dharmanagar,  North Tripura- 799250 Ph. No. 096121-55421The Branch Manager NEDFi C/O Shanti Mohan Rakkhit,  Ramesh Chowmuhani, Jagannath Dighi Road, Near SBI Ramesh Chowmuhani Branch, Udaipur, South Tripura-799120 Ph. No.0-98560-34495
The Branch Manager NEDFi 1st Floor,M.M. Complex, Upper Banskota, N.H. 52, Pasighat-791102, Arunachal Pradesh Ph. No. 0368-2222280Head Office NEDFi House, 1st, 2nd & 3rd floor G S Road, Dispur , Guwahati- 6 Ph – 0361-2222200, Fax – 0361 -2237733

Products and services :

Grievance Redressal Mechanism

To provide fair and transparent solution to the grievances of the customers / borrowers, NEDFi has adopted the following means to collect the grievances of the customers / borrowers in all the offices of NEDFi.

  • A complaint / suggestion box is placed in the front lobby where the customer / borrowers can submit their feedback / grievances.
  • A complaint book is maintained at the reception desk where the customer / borrowers can submit their feedback / grievances.
  • Online grievances section is maintained in NEDFi’s web site where the customer / borrowers can submit their feedback / grievances.
  • Credit applicants / borrowers are also welcome to give in writing, their grievance, together with supporting documents to the nodal officer of NEDFi for Grievance Redressal.
  • The Nodal Officer shall collect all the feedback, grievances and the matters to be brought before the Grievance Redressal Committee within 14 days from the date of receipt.
  • The Grievance Redressal Committee shall meet every fortnight to resolve the grievance. A reply to the grievance will be addressed within a period of 30 days from the date of receipt of the grievance letter. Complaints received which will require some time for examination of issues involved will be duly acknowledged.
  • The Grievance Redressal Committee shall submit compliance report to the CMD once every month for review. A consolidated report shall be placed to the Board of NEDFi on the compliances at half yearly intervals.
  • The committee will consider unresolved complaints / grievances referred to it by the Branch Offices for speedy redressal.
  • Where the Committee cannot resolve on its own, the committee shall ensure that all the grievances are heard and disposed of at least at the next higher level of authority.

The Nodal Officer of the Grievance Redressal Committee can be contacted at under:

Smt. Jumita Saikia, Asst. General Manager [PR],

North Eastern Development Finance Corporation Limited (NEDFi),

NEDFi House, G. S. Road, Dispur
Guwahati, Assam. PIN -781006

Tel  :  +91-361 222 2200  (Extn – 235) 
Fax :  +91-361 223 7733, 7734

Email: grievances@nedfi.com

North Eastern Development Finance Corporation Limited.
NEDFi House, G. S. Road, Dispur, Guwahati
Assam Pin - 781006

© Copyright NEDFi, 2021